Frequently Asked Questions

Return Policy

Any item purchased must be returned in original packaging. No Exception. Item must be return within 10 days of purchase and in original condition. Original purchase receipt must be present with return. All retuned item must be accompanied by Return Merchandise Authorization (RMA).

Items that have been used, damaged, test fitted or test driven will not be accepted. Items accepted for return will be credited to account used for original purchase.

Payment Options

Chicane Accepts the following payment types: American Express, Discover, MasterCard, Visa, Diners Club, JCB, We are working on pay pal.

What is a CVV2 code?

The numeric security code on the back of your credit card (except AMEX). Only the card holder can see and read this number which lets retailer know the purchaser has “card in hand” Just another precaution used to keep your information safe.

What are the standard transit times?

Standard transit time is usually 2-5 business days for ground transportation (excludes holiday seasons).

What is the "Bill To" address?

Refers to the billing address of the credit card used to make the transaction. This security feature ensures that products are shipped to the address of the credit card holder and prevents card thieves from using other card and shipping merchandise elsewhere.

Standard Shipping

Standard shiping is usually 2-5 business days for ground transportation (excludes holiday seasons).

Foreign Shipping

Foreign shipping is only available for certain products. Call for more information.